Frequently Asked Questions (FAQ)
Contact US
How do I find out more information about a particular product?
How Long Will it Take to Receive My Order?
Is Your Ordering System Secure (safe)?
How Can I Pay for My Order?
Who Can Order?
How Do I Order Online?
How Do I Return a Product?
How do I find out more information about a particular product?
Click Here to contact us and we will endeavour to answer any question you may have.
How Long Will it
Take to Receive My Order?
All credit card orders should be dispatch within 2 working days, all other methods will be processed once payment has been received. Once
dispatched your order should be delivered within 5
working days.
Is Your Ordering System Secure (safe)?
Our online order system is completely secure, as all personal transactions are encrypted using the latest and most effective encryption solution for online services (SSL encryption).
How Can I Pay for My Order?
We take credit card (VISA, Mastercard, Bankcard and AMEX), Cheque, Money Order and direct/internet Bank Transfers.
Who Can Order?
We do business in 58 countries worldwide, but the list of products shown at this site is for Australia only.
The following countries are registered with Herbalife:
Argentina, Australia, Austria, Belgium, Bolivia, Botswana, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, England, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Jamaica, Japan, Korea, Latvia, Lesotho, Lithuania, Macau, Malaysia, Mexico, Namibia, Netherlands, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Republic of Ireland, Romania, Russia, Scotland, Singapore, Slovak Republic, South Africa, Spain, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States & Venezuela.
If you would like to purchase an equivalent product from within your Country, then we can provide you with an exact price, just contact us with, Your Name, Email Address and your Delivery Address, including Country, State and Post/Zip Code (required for postage/handling and freight costs). We will then provide you with an exact price and if you would like to continue with the order, we can then organise the products to be delivered
directly from your local Herbalife dispatch centre.
Click Here to Contact Us with your Order.
How Do I Order Online?
Viewing the Products
Browse or search for the product you would like to order by clicking on the product categories located vertically down the left side or enter in a search keyword and click go. A list of products will appear and you can browse through the list by clicking on the navigation arrows displayed.
Adding Products to Your Shopping Basket
Once you find a product that you would like, click on the "Buy Now" image located on the right side of the product. You can continue to browse for more products, if you like
by repeating the same process. At any time you can update or delete a product from your shopping basket. You can view the contents of your shopping basket at any time by clicking on the "Shopping Basket" link located at the top of every page.
Processing Your Order at the Checkout
Make sure you are happy with the products selected. Remember you can update or remove any items from your shopping basket; e.g. quantity, flavour etc.. When you're ready you can proceed directly to our secure checkout area from your shopping basket. Fill in your delivery and payment details and submit. Please make sure all details are correct, as any incorrect information given could delay your order.
Order Processing and Delivery
Once we have received your order, it processed and dispatched and should be delivered within 5
working days.
How Do I Return a
Product?
Please contact us with your order details and we will talk to you directly to organise a return. |
